Device Compliance
Possible non-compliance causes:
- The device is currently turned off, or located in an area with no WiFi coverage, or mobile network for 4G-enabled tablets,
- The device is ON and connected via WiFi or a 4G network. However, the background Airwatch application responsible for communicating the tablet status is on standby (power saving) mode, or unable to sync due to technical problems.
- The device is unavailable, and the status needs to be updated in the assets register (i.e. Lost, Damaged, Stolen).
Resolution steps (for Options 1 & 2):
- Please ensure that the tablet is operational, and connected to GLG WiFi or a 4G network.
- Make sure that the date and time are set correctly on the device.
- Search and tap on the “Hub” App (Figure A).
- Click on the option called "This Device" (Figure B)
- Click the "Sync Device" button to re-activate the agent (Figure C).
