Submitting a Missing Recept Declaration on Concur

Purpose:

This article provides a brief demonstration on the steps required to declare a missing receipt before submitting an expense report. This is a mandatory procedure to be followed when an expense receipt is unavailable, lost or damaged.

Pre-requisite:

This document assumes the following:

The user is authorised to login to Concur.
The user does not have access to at least one expense receipts.
The user has one unsubmitted report that includes an expense entry with a missing receipt.

Note that the below screenshots are for demonstration purposes. The screen layout and icons displayed may differ based on the operating system and device model.

Procedure:

Using the desktop:

Open the browser, navigate to Concur Website on GUS Helpdesk:
As illustrated in the below screen:

a. Click on Expense on the top navigation menu, then go to “Manage Expenses”

b. Locate the unsubmitted Expense report that includes an expense entry with a missing receipt.

c. On the Expense Report Page, click on “Receipts” menu, and select “Missing Receipt Declaration”

d. On the pop up window, select the expenses you wish to declare a missing receipt, then click “Accept and Create”.

e. You will notice that you will no longer have a warning note for a missing receipt. You may proceed in submitting the report.

Using the Mobile app:

After adding an expense to a report, tap on "Attach Receipt".
From the prompt, select "Missing Receipt Declaration".
Tap on Accept to confirm.
Ensure that the Receipt Status is set to "No Receipt".
If the receipt is found prior to submitting the report for approval or processing, you may tap on View Receipt -> Select from Receipt/Gallery/Capture Picture -> Choose Replace when prompted to remove the missing declaration form.

Useful Resources:

None.